Frequently Asked Questions
Please find below the most frequently asked questions of us. Hopefully, you will find this helpful. If you still have questions, please contact us at our Customer Service number at 1-800-648-4262. |
Personal Checking
How do I change my address?
How do I know which account is right for me?
What is a VISA® Check Card and how does it work?
What should I do if my Check Card is lost or stolen?
Locations
How can I find an Orion Bank office near me?
Loans
I'm interested in a Home Equity Line of Credit. Do I have to have my mortgage financed through you?
Online Banking
How secure is Online Banking?
I have forgotten my password. What do I do?
I'm unable to log in to my account. What can I do?
What is Online Banking?
What is Online Bill Pay?
Personal Checking
Q: How do I change my address?
A: Simply stop by an Orion Bank office near you or call our Customer Service Center at 1-800-648-4262 Monday through Friday between 8:oo a.m. and 5:30 p.m. and a representative will be happy to assist you. Or, click here and we'll contact you at your convenience.
Q: How do I know which account is right for me?
A: Orion Bank offers a variety of checking and package accounts that offer attractive features and benefits. We're happy to assist you in selecting the product that best suits your needs. Simply stop by an Orion Bank office near you and a branch representative can assist you. You can also call our Customer Service Center Monday through Friday between the hours of 8:00 a.m. and 5:30 p.m. Monday through Friday and a representative can help you. Or, click here and we will contact you at your convenience to discuss the various options available to you.
Q: What is a VISA® Check Card and how does it work?
A:
The VISA® Check Card and the Premium VISA® Check Card offer the convenience of an ATM card and a check book rolled into one. In addition to all the traditional ATM features, you can use the card instead of writing a check or even for a cash advance. The cards can be used anywhere you see the VISA symbol.
The VISA® Check Card has a $1,000 limit for debit purchases, a $2,000 limit for cash advances and credit card purchases, and a $500 limit for ATM transactions.
The Premium VISA® Check Card has a $2,500 limit for debit purchases, a $3,000 limit for cash advances and credit card purchases, and a $1,000 limit for ATM transactions.
Q: What should I do if my Check Card is lost or stolen?
A: If your VISA Check Card is lost or stolen, notify us immediately by calling 1-800-648-4262 between the hours of 8:00 a.m. and 5:30 p.m. If you discover the problem After Hours or over the weekend, call 1-800-236-2442.
Locations
Q: How can I find an Orion Bank office near me?
A: Orion Bank has 22 conveniently located branches throughout the Florida Keys, along the Gulf Coast to Bradenton and on the East Coast to West Palm Beach. Simply click here to go to our Map then scroll over the city you're interested in, click on the address of your choice and you'll find specific information on hours of service and staff.
Loans
Q: I'm interested in a Home Equity Line of Credit. Do I have to have my mortgage financed through you?
A: No. You can establish a line of credit with Orion Bank by simply providing us with a few basic documents and we'll take care of the rest. With a Home Equity Line of Credit, you can borrow up to 80% of the appraised value of your home. Feel free to call our Customer Service Center at 1-800-648-4262 Monday through Friday between 8:00 a.m. and 5:30 p.m. and a representative will be happy to connect you with one of our specialists. Or click here, and we'll contact you at your convenience.
Online Banking
Q: How secure is Online Banking?
A: Online Banking employs security at two levels: control of access to your accounts and security of transmission over the Internet. Account access security is accomplished by the use of your personal access codes such as your User ID and Password. Transmission security is achieved by requiring the use of a browser that includes the highest level of encryption, or data encoding available.
Q: I have forgotten my password. What do I do?
A: If you have forgotten your passwords for Online Banking, E-Statement or Bill Pay, please call our Customer Service Center at 1-800-648-4262 Monday through Friday from 8:00 a.m. to 5:30 p.m. and a representative will be happy to reset it for you.
Q: I'm unable to log in to my account. What can I do?
A: Our online banking system is designed for your protection and privacy. If you have attempted to log in three times without success, you will need to contact our Customer Service Center at 1-800-648-4262 Monday through Friday between the hours of 8:00 a.m. and 5:30 p.m. and a representative will be happy to reset your access code. Or, click here and complete the Contact form and they will contact you at your convenience.
Q: What is Online Banking?
A: Online Banking is a free service for Orion Bank Personal Banking customers that lets you bank online from anywhere you have internet Access. You can check account balances, transfer funds, view images of posted checks, order checks, and more.
Q: What is Online Bill Pay?
A: Orion Bank's Online Bill Pay allows you to pay your bills securely and conveniently. You can schedule payments for a single occurrence or to be paid automatically at regular intervals. Online Bill Pay is available at no additional cost for customers with select Personal Checking Package accounts and for a nominal fee for all other checking accounts. A Customer Representative will be happy to tell you more. Simply stop by an Orion Bank near you, call our Customer Service Center at 1-800-648-4262 Monday through Friday, 8:00 a.m. to 5:30 p.m. or click here and we'll contact you at your convenience.
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